Batswana Collection
Setswana cultural dance is highly respected and recognized around Africa and some parts of the world.
Batswana dance wearing Matlhoa on their ankles with brown leather traditional outfits.
This collection is called Batswana because it pays homage to our expectational traditional dancers and musicians who keep our cultural identity burning and alive.
The Batswana Dress & T-shirt feature a vivid artwork of Batswana dancers which signifies presence and imagination of our dancers even in moments you're not actually witnessing them dance - you remember. O a gopola.
This one is for our dancers. 🫰🏾
REFUNDS & EXCHANGES POLICY
Tolamo Motswana
At Tolamo Motswana, every piece is created with intention and care. We want you to be happy with your purchase, while also ensuring that our small-batch and made-to-order production process is protected.
Please read the following policy before placing your order.
1. CHANGE OF MIND
We do not accept refunds or exchanges simply because you have changed your mind, ordered the wrong size, or no longer want the item.
Please carefully check our size guide and product information before placing your order. If you are unsure about sizing, please contact us before purchasing.
2. FAULTY OR DAMAGED ITEMS
If your item arrives with a manufacturing fault, damage, incorrect branding, incorrect colour (Please note that for beige and creme white, colors vary and are not constant) incorrect size supplied by us, or another defect that was not disclosed at the time of purchase, please contact us within 5 days of receiving your order.
Please provide:
- Your order number
- Clear photographs or videos showing the issue
- A description of the fault
We will assess the issue and, where the item is confirmed to be faulty, we may offer:
- A repair;
- A replacement;
- An exchange; or
- A refund, where appropriate.
The resolution will depend on the nature of the fault and whether the item can reasonably be repaired or replaced.
3. INCORRECT ITEM RECEIVED
If you receive an item that is different from what you ordered, please contact us within 5 days of delivery.
Where the error is on our side, we will arrange the appropriate solution, which may include replacing the item or providing a refund.
4. MADE-TO-ORDER & CUSTOM ITEMS
Many Tolamo Motswana pieces are made to order or produced specifically for the customer.
Because these pieces are created specifically for an order, made-to-order and customised items cannot be returned or exchanged for change of mind, incorrect personal sizing, or preference.
If a made-to-order item has a manufacturing fault or we have made an error with your order, please contact us within 5 days of receiving it so that we can assess the matter.
5. SALE ITEMS
Sale, discounted, promotional and clearance items are final sale unless the item is faulty or we have supplied an incorrect item.
6. ITEMS THAT CANNOT BE ACCEPTED FOR RETURN
We cannot accept returns or exchanges where an item:
- Has been worn, washed, altered or damaged by the customer;
- Has been damaged through incorrect care or washing;
- Has been exposed to perfume, makeup, smoke or other substances;
- Is missing its original tags or packaging where these are required for the return;
- Shows signs of intentional damage or misuse; or
- Is returned outside the applicable return period.
Please follow the care instructions provided on our website.
7. EXCHANGES
Where an exchange is approved, the replacement item will be subject to availability.
If the requested replacement is unavailable, we may offer an alternative solution, such as a different available item or refund where appropriate.
Any price difference resulting from an exchange will be payable by the customer or refunded to the customer, as applicable.
8. RETURN SHIPPING
Where the fault or error is confirmed to be on the part of Tolamo Motswana, we will cover reasonable return and replacement shipping costs.
Where a return or exchange is requested for a reason that is not due to an error or fault on our part, the customer will be responsible for applicable shipping costs.
9. REFUND PROCESSING
Approved refunds will be processed using the original payment method where reasonably possible.
Refund processing times may vary depending on the payment provider or financial institution.
Shipping fees are generally non-refundable unless the return is the result of an error or confirmed fault on our part.
10. IMPORTANT
Please inspect your order as soon as it arrives and contact us promptly if there is a problem.
Tolamo Motswana reserves the right to assess each refund, exchange or return request individually and to request photographs, videos or other information necessary to establish the condition of the item.
This policy does not limit any rights you may have under applicable South African consumer-protection law.
For assistance with a return, exchange or faulty item, please contact Tolamo Motswana with your order number and details of the issue.
